Frequently Asked Questions. Find answers to common inquiries.
Orders & Shipping
Standard delivery within Bangladesh takes 3-5 business days. If you are located in Dhaka Metro, we offer next working day delivery for orders placed before 2 PM. International orders typically arrive within 7-14 business days via DHL Express.
Yes. Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.
We currently ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
Returns & Exchanges
We accept returns on all unworn, unwashed, and undamaged items with original tags attached within 14 days of delivery. Please note that custom-tailored pieces and intimate wear are final sale.
To initiate a return, please contact our client services team at care@shopnokotha.com. We will provide you with a pre-paid return label and detailed instructions on how to send your item back to us.
Product & Sizing
Our sizing generally follows standard UK measurements. We highly recommend reviewing our comprehensive Size Guide before placing an order. If you require further assistance, our client advisors are available to provide personal fitting consultations.
Most of our premium sarees include a matching unstitched blouse piece measuring between 0.8 and 1 meter. Please refer to the specific product details page to confirm if a blouse piece is included.
Yes, we offer complimentary basic alterations on select boutique pieces. Please contact us prior to placing your order to discuss your custom tailoring requirements.